Legal notice
At Gelato, we are committed to providing high-quality products to our customers. However, it is important to clarify our legal position regarding returns, missed items, and faulty products.
Return Policy We only accept returns for items that are faulty, broken, or damaged upon arrival. Our return policy is as follows:
Eligibility for Returns: Only items identified as faulty, broken, or damaged upon delivery are eligible for return.
Timeframe: Return requests must be submitted within 30 days of receipt of the order. Returns requested after this period will not be accepted. 2. Procedure for Returns To initiate a return for an eligible item:
Contact our customer service team at support@gelato.com to report the issue. Provide your order number and photographs of the faulty, broken, or damaged items. Await confirmation and return instructions if the request is approved. 3. Limitations of Liability By purchasing items from Gelato, you acknowledge and agree to the following:
Missing Items: Gelato is not liable for any items reported as missing once they have been confirmed as delivered by our shipping provider. It is the buyer's responsibility to ensure the accuracy of the shipping address provided at the time of purchase. Faulty Products: While we do our best to ensure product quality, Gelato is not liable for any claims arising from faulty products beyond the specified return policy. Customers are encouraged to inspect products upon delivery and report any issues according to our return process. Limited Remedies: In the event that a return is approved, the only remedy available to the customer will be a refund for the defective item as outlined in our policy. We do not cover additional losses, damages, or expenses incurred as a result of using the product. 4. Customer Satisfaction Your satisfaction is important to us. For any questions, please contact us at support@gelato.com. However, we remind you that our liability is limited to the terms outlined in this policy.
Thank you for choosing Gelato!