Refund policy

At Gelato, we strive to deliver high-quality products to our customers. If you are not completely satisfied with your purchase, please review our return policy below:

    Return Eligibility We only accept returns for items that are faulty, broken, or damaged upon arrival. If your item falls within this category, please follow the instructions outlined below to initiate your return.

    Timeframe All return requests must be made within 30 days of receiving your order. Unfortunately, we cannot accept returns outside of this timeframe.

    How to Request a Return If you believe your item qualifies for a return, please follow these steps:

Contact Us: Reach out to our customer service team at support@gelato.com with your order number and a description of the issue. Provide Photos: Include clear photos of the faulty, broken, or damaged item to assist us in processing your return efficiently. 
Return Confirmation: Once your return request is approved, you will receive instructions on how to return the item. 4. Refund Process Once we receive the returned item and confirm that it meets our return criteria, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase.

    Non-Returnable Items Please note that items that do not meet the criteria for return, such as personalized or custom-made products, are non-returnable.

    Customer Satisfaction Your satisfaction is our priority. If you have any questions or need further assistance regarding your return, please don’t hesitate to contact us at support@gelato.com.

Other Resources: https://support.gelato.com/en/articles/8996073-how-do-i-contact-gelato